The short version.
- A pass is one payment. It doesn’t renew, so there’s nothing to cancel.
- Full refund within 3 days if no merge plan has been made with the pass. Non-refundable once one has.
- Approved refunds go back to the original payment method within 5 to 7 business days.
1. What this covers
This policy applies to anything you pay Holt for. Payments appear as Githolt on your statement. Rupee payments are processed by Razorpay; dollar payments are processed by Dodo Payments, which is the merchant of record for those purchases. Rules reports, finding and comparing projects, and the free AI reports are free and are not covered here.
2. Passes
- One payment, no renewal. A pass gives Pro for the period shown when you buy it (1, 3 or 12 months). It ends on its own and is never charged again, so there’s nothing to cancel.
- Refundable within 3 days if unused. If you bought a pass by mistake or changed your mind, email us within 3 days of the purchase. As long as no merge plan has been made with it, we’ll refund the full amount.
- Non-refundable once used. Once a merge plan has been made with a pass, it can’t be refunded, in whole or in part, including for the days left. The exceptions are where the law requires a refund, and failed or duplicate charges (see section 3).
- A pass has no cash value and can’t be transferred to another account.
3. Failed and duplicate charges
If you were charged but didn’t receive what you paid for, or were charged twice for the same thing, we’ll refund the extra charge in full. Send us the payment IDs and we’ll sort it out.
4. How to ask for a refund
- Email hello@githolt.com from the email address on your Holt account.
- Include the payment ID. It’s on the receipt email from Razorpay or Dodo Payments (for Razorpay it starts with
pay_). - Say what you bought and why you’re asking for a refund. A line is enough.
We aim to reply within 3 business days. If we need anything else to check the payment, we’ll ask.
5. How refunds are paid
- Approved refunds go to the original payment method, in the currency you were charged in.
- We issue the refund through the processor within 5 to 7 business days of approving it. Your bank or card issuer may take a few more days to show it.
- We refund the amount you paid us. Currency-conversion differences or fees charged by your bank aren’t something we can return.
6. Disputes and chargebacks
If something is wrong, please email us first: a refund is faster than a dispute. If you do open a dispute or chargeback, it is handled under the rules of the processor that took the payment, Razorpay or Dodo Payments, and their decision is followed. We’ll provide the payment records they ask for.
7. Changes to this policy
The date at the top shows the current version. Changes apply to purchases made after the change. This policy is part of the terms of service.